NRLP's Good Neighbor Program Rounds Up For Those In Need (2018-10-26 15:18:25)

For residents living in and around the Town of Boone who are near or below the poverty line, the transition from fall to winter brings the added financial stress of costs associated with heating their homes.

New River Light and Power (NRLP) Co., a nonprofit operating unit of Appalachian State University, aims to ease that burden with its Good Neighbor Round Up Program.

Since March 2012, NRLP has partnered with nonprofit Hospitality House of Boone, a 24-hour transition facility serving seven regional counties, in administering the program, which allows NRLP customers to make donations by rounding up their electric bill to the next nearest dollar to benefit customers in need of assistance with paying their electric bills.

For example, if an NRLP customer’s electric bill is $65.55 for the month, it will be rounded up to $66, with 45 cents going into the NRLP Good Neighbor Round Up Program’s trust account. Alternatively, customers can add an additional fixed amount to their monthly “rounded up” bill or make a one-time donation.

There are currently 652 NRLP customers participating in the program, said Joseph Piazza, business manager of NRLP. He said so far in 2018, 54 customers in need have received assistance through the program.

“With the cold winters we face each year, heating can be a challenge to local families in need,” said Ed Miller, general manager of NRLP. “It is amazing how these extra pennies, nickels, dimes and quarters can add up and assist a customer/neighbor who has fallen on hard times. The Good Neighbor Round Up Program is a heartwarming example of how little generosities can provide great impact.”

The donations NRLP collects from customers for the program are held in a trust account established by NRLP, and the company is responsible for disbursing the funds collected. Hospitality House of Boone assists NRLP by identifying customers in need and making decisions regarding which customers will receive assistance.

In addition to the importance of having heat and electricity, Piazza said it is important for people to keep their electricity up and running because of additional costs when accounts are disconnected for nonpayment. Customers must pay the past due amount plus all reconnection and service fees that apply before service is reconnected. In some cases, an additional deposit may also be required on the customer’s account.

To learn more about the program or to participate, visit NRLP’s Good Neighbor Round Up Program webpage at

Article written by Alex Jansen, courtesy of Appalachian State University